Director of Customer Success, Scaled Strategy

📋 Description

• Build and lead the NORAM scaled Customer Success team
• Architect the Global Customer Success strategy
• Set the global scaled and digital strategy
• Own 1:many outreach for every customer
• Deliver retention and growth across the scaled and digital customer base

🎯 Requirements

• Experience designing and running a scaled, pooled, or digital Customer Success model at volume
• Track record of leading managers and growing leaders
• Experience standing up a new team or centralizing a function
• Experience building team structures and coverage models
• Strong leadership presence and influence
• Experience holding retention and bookings targets

🎁 Benefits

• Competitive compensation and ownership program
• Flexible work culture
• Generous time off including 'Dim the Lights' period
• Comprehensive wellness programs and mental health support
• Learning and development resources including tuition reimbursement
• Technology and tools needed to do best work