Director of Customer Success, SMB

📋 Description

• Lead the SMB customer success function at Overjet.
• Aim to drive retention, adoption, and expansion across SMB base.
• Hire, lead, and manage SMB CS Managers.

🎯 Requirements

• 5+ years in CS/ACG with 2+ years in management.
• 2+ years with dental practices or DSOs.
• Strong leadership and team-building skills.
• Experience with onboarding, health scoring, lifecycle engagement.
• Excellent communication and data-driven mindset.
• Proficiency with CRM/CS tools (Salesforce, Gainsight).

🎁 Benefits

• Competitive compensation and equity.
• Hybrid/work-from-anywhere flexibility.
• 401k with matching; medical/dental/vision coverage.
• Life and AD&D insurance; 8 weeks parental leave.
• HSA option; paid holidays; L&D stipend.