Director of Expert Services, CRM&I

📋 Description

• Develop and execute the Americas CRM&I business plan, including strategy for growth and market
• Support service and product selling motions in the form of accurate delivery scoping and delivery
• Meet with Customer Leadership to position the use of Expert Services resources as part of several
• Provide business and technical leadership with our Consultants, Customers, and Partners – often in
• Directly responsible for hiring, ensuring enablement of, developing, and managing high-performing
• Partner with internal teams to support training, enablement, product management, and best practices

🎯 Requirements

• 8+ years of leadership experience in a professional services organization in one (or more) of the
• 12+ years of consulting experience for complex, global organizations, preferably in a
• Experience managing professional services forecasting, resourcing, and capacity.
• Experience working within Agile or Scaled Agile frameworks.
• Required industry certifications: Certified ServiceNow Administrator (CSA) and Certified
• Experience in technical consultative pre-sales environments, scoping and solutioning services