Director of Forward Deployed Engineering

📋 Description

• Build, lead, and develop the Forward Deployed Engineering team, including hiring standards, training, career development, and compensation.
• Define the engagement model: how engagements are scoped, staffed, sequenced, and measured, and which accounts qualify for embedded support.
• Own delivery excellence for strategic customer engagements, from discovery and technical scoping through production deployment and stabilization.
• Establish the commercial model for professional services, including packaging, pricing, capacity planning, and resource allocation across competing customer priorities.
• Stay hands-on where it matters: architecture reviews, system design, and unblocking critical engagements alongside your team.
• Define clear handoff protocols between Forward Deployed Engineering, Sales Engineering, Customer Success, and partners.

🎯 Requirements

• 10+ years in software engineering, forward deployed engineering, or technical consulting roles, with at least 5 years leading customer-facing engineering or delivery teams in a high-growth environment.
• Experience building a team, function, or service line from zero, including hiring, methodology, and operating model.
• Strong background in modern web technologies (JavaScript/TypeScript, React, Next.js, Node.js, cloud infrastructure) with the ability to review code and whiteboard architectures credibly.
• Experience building or deploying LLM-powered applications and an understanding of how model behavior shapes product decisions.
• Commercial acumen: you have scoped, priced, and delivered technical engagements for enterprise customers and understand utilization, margin, and capacity tradeoffs.
• Demonstrated success embedding with customer engineering teams to deliver complex production systems.

🎁 Benefits

• Competitive compensation including equity.
• Inclusive healthcare package.
• Learn and grow with mentorship and events.
• Flexible time off.
• WFH gear and space budget provided.