Director of Messaging Operations

📋 Description

• Own the Messaging Operations engine and set its operational strategy across campaign execution
• Own the operational process end to end, from intake to launch
• Drive the automation and AI-agent roadmap, taking the team from manual execution to governing
• Own governance for everything that ships: channel standards, deliverability and compliance, and the
• Own channel excellence across email, push, in-app, and SMS
• Build and lead a growing, increasingly technical team through an execution lead plus channel and

🎯 Requirements

• 8+ years in marketing or CRM operations, lifecycle execution, or martech, including 3+ years
• Deep expertise with engagement and CRM platforms (Braze or similar)
• A strong track record in governance: setting and enforcing channel, deliverability, and compliance
• A real track record of building toward automation
• Deep channel health and deliverability expertise at scale
• Strong operational and analytical judgment

🎁 Benefits

• In-office work policy: Four days a week in the office, Fridays from home for those near one of our
• Benefits that support your work and life, including backup child, elder, and pet care and
• Comprehensive health, financial, and wellbeing benefits
• Generous vacation policy and company-wide paid days off
• 1% of your time off to support local community organizations of your choice
• Annual wellness stipend