Director of Operations

📋 Description

• Author, standardize, and enforce internal SOPs across the org
• Own end-to-end internal process documentation and data standards
• Establish internal change management with documentation standards
• Lead internal automation and AI/workflow initiatives
• Govern internal systems administration (ConnectWise PSA, Datto RMM, docs platform)
• Design and implement internal QA/testing processes

🎯 Requirements

• 5+ years in operations, service delivery, or PMO leadership (MSP/IT services)
• Proven experience building operational infrastructure
• Familiarity with ConnectWise PSA and Datto RMM (MSP tooling) and MSP metrics
• Comfortable in small-company environment with strategic and execution roles
• Strong bias toward documentation, process discipline, measurable improvement
• Experience with internal automation and workflow tooling; interest in AI-driven improvement

🎁 Benefits

• Hybrid work model in Portsmouth, NH
• Build and lead core operations backbone
• Direct reporting to the CEO
• Influence automation and AI-driven improvements
• Collaborative, growth-focused environment
• MSP/IT services leadership experience valued