Director of Operations - AI Native Operations

📋 Description

• Oversee four AI agents operating around the clock across lead intake, customer experience, project
• Audit agent performance, identify gaps, and ensure automated processes support business objectives.
• Maintain and improve the operational infrastructure that enables the business to scale efficiently.
• Own and continuously improve the sales process, with a particular focus on developing the retail
• Strengthen lead management, conversion processes, and sales performance reporting.
• Monitor the sales funnel and identify opportunities to improve lead quality, conversion, and

🎯 Requirements

• Proven experience leading operations in a small or lean business environment, rather than managing
• Demonstrated experience managing teams and making difficult personnel and performance-related
• Experience owning, developing, or rebuilding a sales process.
• Ability to interpret and manage a profit and loss statement (P&L), understand business
• Strong technological aptitude and a systems-oriented mindset.
• Ability to understand how people, processes, automation, and technology work together to support

🎁 Benefits

• Annual base salary: $90,000–$102,000.
• W-2 employment.
• Additional 0.5% performance bonus tied to gross margin.
• High level of autonomy and direct decision-making authority.
• Direct reporting relationship with the business owner.
• Opportunity to lead an AI-native operating model with automated agents supporting core business