Director of Product, Customer Experience

📋 Description

• Define product strategy across customer experience: dispatch, settlement, metering, data.
• Lead and grow PM team as a player-coach; embrace AI-enabled delivery.
• Build a scalable, self-serve customer experience for new resources/markets.
• Collaborate cross-functionally with market platform PM, Eng, design, energy markets, GTM, leadership.
• Balance vision and execution; move between long-term strategy and hands-on discovery.
• Own the metrics: engagement, retention, settlement accuracy, value per MW.

🎯 Requirements

• 10+ years in Product Management, with 3+ years leading PM teams.
• Deep energy markets expertise: demand response, DER, storage, grid.
• Proven track record shipping customer-facing products at scale.
• Player-coach leader who develops a team and stays close to the craft.
• Fluency turning economic complexity into trust with financials.
• Track record bringing AI into product teams and discovery.
• Scrappy and action-oriented; move fast with incomplete information.
• Effective communicator and cross-functional influencer, including execs.

🎁 Benefits

• Fully remote; US/Canada residents only.
• Competitive pay with equity and annual bonus.
• Generous benefits: unlimited leave, parental leave.
• Diversity and equal opportunity employer.