Director of Professional Services (Located in the United Kingdom)

📋 Description

• Provide strategic leadership to the Professional Services team to accelerate and improve solution
• Drive the development and execution of scalable onboarding and implementation processes to ensure
• Oversee the delivery of technical solutions and strategic guidance to customers throughout their
• Monitor key performance metrics related to utilization, on-time project delivery, time to value and
• Establish and evolve implementation methodology best practices to drive implementation excellence
• Manage resource planning and hiring in collaboration with leadership to build and maintain a

🎯 Requirements

• 8+ years experience in onboarding, implementation, and technical consulting experience
• 3+ years management experience with proven leadership experience in customer implementation and/or
• Strong understanding of customer onboarding processes, technical solution delivery, and customer
• Demonstrated ability to build and scale high-performing teams
• Excellent communication, stakeholder management, and problem-solving skills
• Technical proficiency with SaaS platforms, APIs, and system integrations

🎁 Benefits

• Company-wide bonuses based on monthly sales targets
• Employee referral bonuses
• Adoption assistance
• Tuition reimbursement
• Certification reimbursement
• Certification completion bonuses