Director of Professional Services, WordPress VIP

📋 Description

• Lead and manage a Professional Services organization comprising engineers and delivery managers
• Own end-to-end delivery performance, including project health, escalations, customer outcomes
• Build an AI-augmented delivery organization that uses AI to accelerate execution, improve
• Develop and maintain a clear portfolio of Professional Services offerings that can be consistently
• Own the commercial performance of Professional Services, including revenue, margin, engagement
• Partner with Sales and Account Management to scope and price engagements accurately, manage the

🎯 Requirements

• 8+ years of leadership experience in Professional Services, implementation, technical consulting
• 5+ years delivering services for enterprise SaaS or PaaS customers, ideally involving large-scale
• Proven experience building and managing a services portfolio, including defining offerings
• Demonstrated commercial ownership beyond delivery, including experience partnering with Sales on
• Strong understanding of AI-augmented delivery models, with practical experience using AI to improve
• Demonstrated ability to work effectively with executive-level internal and external stakeholders

🎁 Benefits

• Salary: $130,000–$190,000 USD, with compensation paid in local currency and the potential for
• Fully remote: Work remotely as part of a globally distributed organization.
• Flexible time off: Open vacation policy designed to support sustainable performance and time away
• Competitive benefits: Access to a country-specific benefits package designed to support employees
• Inclusive workplace: Commitment to equal opportunity, accessibility, diversity, and an inclusive
• Global collaboration: Work alongside a distributed team spanning many countries, cultures, and