Director of Relationship Management

📋 Description

• Lead Emerging Markets RM team and strategy.
• Drive customer retention, expansion, renewals, and growth.
• Develop scalable account management programs and playbooks.
• Partner with RM on strategic engagements and renewals.
• Build scalable processes for growth and a customer-first culture.
• Recruit and develop top talent for a high-performing team.

🎯 Requirements

• Bachelor's degree or equivalent professional experience.
• 7-10+ years in Account Management, Customer Success, Relationship Management, or SaaS Sales.
• 3+ years leading and developing customer-facing teams.
• Proven success leading teams responsible for retention, expansion, and revenue growth.
• Strong leadership, communication, analytical, and cross-functional collaboration.
• Comfortable operating in a fast-paced, high-growth environment.

🎁 Benefits

• Choice of three health insurance plans.
• Voluntary dental and vision.
• Short- and long-term disability.
• Life and AD&D insurance.
• Paid time off and holidays.
• 401(k) with company match.