Director of VIP

📋 Description

• Own global VIP portfolio with revenue, retention, LTV, incentives, and customer exposure.
• Define VIP segmentation, tiers, benefits, limits, engagement models, and portfolio frameworks.
• Establish real-time monitoring, reporting, alerts, and decision processes for proactive portfolio
• Make high-impact commercial decisions on incentives, bespoke offers, and customer treatment.
• Develop VIP vision/strategy across casino and sportsbook products.
• Monitor competitor VIP propositions to maintain a differentiated offering.

🎯 Requirements

• 5+ years of VIP leadership/portfolio management in iGaming.
• Proven experience owning high-value customer portfolios with commercial performance, retention, and
• Strong understanding of high-value player behavior, VIP propositions, segmentation, incentives, and
• Ability to develop and execute strategic VIP programs across casino, sportsbook, or similar digital
• Strong analytical and commercial judgment for fast-moving environments.
• Experience building and developing teams with operating models, KPIs, responsibilities, and

🎁 Benefits

• Competitive contractor fees with performance-linked incentives.
• Remote-first international contracting arrangement.
• High autonomy and direct influence over commercial and customer performance.
• Opportunity to lead and shape a growing VIP organization.
• Leadership responsibility for a team expected to grow to ~9 people.
• Significant ownership of a growth, retention, and customer-value function.