Director of VIP

📋 Description

• Own the global VIP portfolio with revenue, retention, LTV and incentive efficiency.
• Define VIP segmentation, tiers, benefits, and engagement models.
• Establish real-time monitoring and decision processes for proactive management.
• Lead commercial decisions on incentives, offers, and customer treatment.
• Develop VIP vision across casino and sportsbook products.
• Collaborate with CRM, product, social, acquisition, partnerships, and brand teams.

🎯 Requirements

• 5+ years in VIP leadership or high-value customer management in iGaming.
• Proven ownership of high-value portfolios with commercial focus.
• Strong understanding of high-value player behavior, VIP propositions, dynamics.
• Experience building strategic VIP programs across casino/sportsbook/digital entertainment.
• Excellent analytical and commercial judgment in fast-moving environments.
• Experience building and developing teams with clear KPIs and workflows.

🎁 Benefits

• Remote-first international contracting with competitive contractor fees.
• Autonomy to influence commercial and customer performance.
• Opportunity to lead and shape a growing VIP organization.
• Leadership role for a team expected to grow to ~nine people.
• Significant ownership of growth, retention and customer value functions.
• Cross-functional exposure across casino, sportsbook, CRM, product, partnerships, social, and brand.