Director, Office of the CISO, Customer Security

📋 Description

• Lead, hire, coach, and retain a high-performing Americas Customer Security team; set clear
• Define the team’s coverage, escalation, and operating model across the region and time zones.
• Build bench strength, develop future leaders, and create succession plans so the organization is
• Model ServiceNow values—trust, transparency, accountability, integrity, and inclusive
• Partner with peers in EMEA and APJ to align strategy, process consistency while thinking globally
• Own executive-level, CISO-to-CISO security engagement for strategic Americas customers and

🎯 Requirements

• 15+ years in Information Security with at least 3 years in cloud security
• Proven people-leadership experience building, coaching, and scaling security teams, ideally across
• Executive presence and ability to lead CISO-to-CISO conversations
• Deep understanding of cloud security, risk, compliance, and privacy with fluency in emerging areas
• Strong cross-functional influence across Sales, Legal, IT, Product, and Engineering
• Relevant industry certifications such as CISSP or CISM

🎁 Benefits

• Health plans including flexible spending accounts
• 401(k) plan with company match
• ESPP (Employee Stock Purchase Plan)
• Matching donations
• Flexible time away plan
• Family leave programs