Director, Partner Experience

📋 Description

• Define a multi-year vision and roadmap for partner self-service and autonomy
• Own end-to-end partner processes driving autonomy (onboarding, deal registration, quoting
• Serve as accountable process owner: set process standards and KPIs, approve process changes, ensure
• Build business cases and define success metrics such as self-service adoption, cycle times, and
• Serve as business owner and voice of partner for partner-facing platforms; translate partner and
• Own partner data definitions, quality standards, and stewardship model in partnership with Partner

🎯 Requirements

• 12+ years of experience in channel, partner experience, partner operations, digital transformation
• 5+ years of people leadership experience, with a track record of building and developing
• Deep understanding of the partner ecosystem (Resellers, Distributors, MSPs and GSIs) and how
• Proven experience owning business requirements for partner-facing systems and partnering with IT to
• Demonstrated success driving self-service, digital adoption or cost-to-serve reduction programs
• Track record of owning end-to-end business processes and leading change management across a large

🎁 Benefits

• Flexible time off
• Wellness resources
• Company-sponsored team events
• Innovation, Growth, and Team culture
• Recognized as Fortune Best Workplaces in Technology and Bay Area, Great Place to Work certified