Director, Product Operations

📋 Description

• Define and improve Product's part of the SDLC — discovery, PRDs, prioritization, and acceptance —
• Lead internal AI adoption across the Product team, rolling out AI-enabled workflows for research
• Facilitate the Product operating rhythm, including planning cycles, goals, and the data and
• Partner with Product Marketing on go-to-market readiness — launch plans, release notes, and roadmap
• Partner with Operations to give the Enablement team the product knowledge, release information, and
• Partner with all customer-facing teams to make sure feedback from customers, support, sales calls

🎯 Requirements

• 8+ years in product operations, product management, technical program management, or
• Experience building or rebuilding a product operations function in a growing SaaS business — and
• Fluency with AI tools and the ability to design, instrument, and improve workflows that use them.
• Strong data skills: defining SaaS product metrics, building dashboards, and turning analysis into
• Experience with tools like Jira, Lovable, Anthropic, OpenAI, Gainsight, Salesforce, and Gong.
• Vertical SaaS, PE-backed, or multi-product portfolio experience is a plus.