Director, Professional Services

📋 Description

• Lead a team that achieves results and delivers intended, measurable outcomes for the business and
• Lead project managers with the operational rigor that drives predictability in scope, schedule, and
• Enable project managers with the tools, standards, and skills to set scope, timeline, and
• Enable implementation analysts and consultants with the tools and skills to identify needs
• Own forecast accuracy for the portfolio, including hours to complete, revenue recognition timing
• Establish command and control of project delivery, internally and externally, when projects are

🎯 Requirements

• Minimum of five years leading professional services delivery teams in a SaaS environment, including
• Demonstrated experience driving an AI-first mentality across a delivery team: identifying where AI
• Track record of partnering with Product and Engineering to influence roadmap priorities using
• Experience scoping and delivering custom or configured solutions in coordination with engineering
• Strong analytical thinking, a systems perspective, and diligent process analysis and strong
• Ability to adapt to a rapidly changing environment and respond strategically to customer needs.

🎁 Benefits

• Comprehensive healthcare options for individuals and families
• Flexible vacation policy and paid company holidays
• 401(k) with company match
• Paid parental leave, wellness stipend, and HSA contributions
• Professional development and growth opportunities
• A collaborative office environment with weekly catered lunches