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Director, Program Management, CX

Added

29 days ago

Location

🇨🇦 Canada

Type

Full time

Salary

Salary not provided

Related skills

project management cisco it management software deployment avaya

Why Job Hunt? Let AI Run Your Business

Describe it — AI builds, launches & grows it.

📋 Description

Own major accounts: delivery, rollout, and service.
Lead PM community; align with KPIs and best practices.
Collaborate with Sales, R&D, and cloud teams on projects.
Ensure customer satisfaction and successful project outcomes.
Define project goals, KPIs, and delivery plans.
Grow revenue via services, training, and consulting.

🎯 Requirements

8-10 years account & customer management experience
3+ years of management experience
Knowledge of PM theory and practice
PMI Certification is an asset
Contact Center background (Avaya, Cisco) and tech orientation
Software/solution deployment project delivery experience in IT
Experience in multi-cultural, regional/global customers
Bachelor or Masters in IT Management or Business preferred

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