Director, Renewal Operations

📋 Description

• Lead operational strategy for the global renewal business.
• Design renewal workflows, systems, and governance.
• Own renewal engine; manage Renewals Ops Managers.
• Scale processes, data integrity, forecasting, and automation.
• Drive cross-functional alignment with Sales, Product, Finance, and Legal.
• Improve retention, reduce leakage, and support growth.

🎯 Requirements

• 10–15 years in SaaS Revenue or Renewals Ops.
• 5+ years directing multi-layered teams.
• Experience with Salesforce, CPQ, and automated billing.
• Advanced analytics: SQL, Looker/Tableau/Power BI.
• Lean/Six Sigma or equivalent process improvement.
• Executive stakeholder management and leadership.

🎁 Benefits

• Global reach: 12M+ users in 120 countries.
• Innovative team in finance, tech, and AI.
• Competitive pay, flexible work, inclusive culture.
• Impaktful work driving efficiency and smarter decisions.
• EEO policy and nondiscrimination across locations.
• Leadership development and clear advancement paths.