Director, Service Delivery

📋 Description

• Own a book of business representing $5,000,000 to $8,000,000+ ARR.
• Direct client relationships; ensure delivery quality, timeliness, satisfaction.
• Lead client project plans, governance, and stewardship.
• Deliver day-to-day service delivery; organize regular client meetings.
• Hire, develop, and coach a team of service delivery professionals.
• Collaborate with Product, Technology, Billing, and IT on rollouts.

🎯 Requirements

• Bachelor’s degree from a four-year college or equivalent.
• 8–12+ years in benefits administration and/or HR tech.
• 8+ years direct client relationship management in benefits.
• Significant health & welfare client relationship management experience.
• 5+ years of people management experience.
• Detailed knowledge of employee benefits and benefits tech solutions.

🎁 Benefits

• Comprehensive Health Benefits
• Competitive Compensation and incentives
• Remote first, Office friendly environment
• Retirement Savings Plans
• Professional Development opportunities
• Supportive Culture and Employee Wellbeing Initiatives