Director, Support (Bengaluru)

📋 Description

• Support both Self-managed and GitLab.com customers via tickets and MR workflows.
• Collaborate with Product, Engineering, and Customer Success to resolve issues.
• Contribute code, docs, and support processes; build efficient workflows.
• Triage incidents and provide on-call coverage (daytime).
• Explain complex tech topics to customers and teammates.
• Participate in hiring and pairing sessions; mentor teammates.

🎯 Requirements

• Experience managing customer-facing cases end-to-end.
• Strong Linux admin knowledge (LFCE or RHCE).
• Scripting skills (Ruby or Bash) and Rails MVC.
• Experience with Git and CI/CD workflows.
• Familiarity with DevOps tools like Kubernetes and Serverless.
• Excellent written and spoken communication.

🎁 Benefits

• Benefits to support your health, finances, and well-being.
• Flexible PTO and remote-friendly culture.
• Equity options and Employee Stock Purchase Plan.
• Growth and Development Fund.
• Parental Leave.