Director, Technical Account Management

📋 Description

• Lead and scale TAM team of trusted customer advisors and escalation resources.
• Hire onboard, coach, and manage TAMs; assess staffing needs.
• Improve TAM processes, workflows, automation, and KPIs.
• Provide advanced cybersecurity guidance and threat intel use for customers.
• Operationalize threat intelligence in security workflows and investigations.
• Create playbooks, enablement materials, and best practices for value realization.

🎯 Requirements

• 12+ years in client-facing cybersecurity consulting or TAM roles.
• Background as SOC analyst, threat researcher, or security consultant.
• Experience leading technical teams in B2B SaaS/tech environments.
• Strong understanding of cybersecurity, threat intel, identity threats, and security ops.
• Experience with SaaS integrations, APIs, and webhooks.
• Basic Python development and automation skills.

🎁 Benefits

• Competitive salary.
• Performance-based bonus structure.
• Stock options.
• Health coverage and insurance.
• Flexible work-from-anywhere environment.
• Unlimited vacation.