Director, Technical Account Management

📋 Description

• Drive expansion of Admin Copilot as a repeatable motion by surfacing consuming accounts
• Own capacity planning across delivery models (Admin Copilot, POD, transitional designated-TAM)
• Define and maintain the service catalog with unambiguous boundaries for Admin Copilot vs. SOW vs.
• Develop the technical competency model for the team and enforce technical quality standards
• Leverage AI tooling and MCP to expand team delivery capability and operationalize AI-enabled
• Partner with Finance, Sales, Professional Services, Product, and Engineering on pricing, scope

🎯 Requirements

• Leadership experience: leading a customer-facing technical delivery organization (TAM, managed
• Commercial ownership: accountability for services or subscription revenue line with ownership of
• Delivery economics: capacity planning, utilization, and backlog management in a billable or
• Platform depth: credibility at administration and configuration level of a complex, highly
• Technical leadership: strategic fluency in APIs, integrations, and data.
• Demonstrated use of AI and automation to expand delivery team capability, including familiarity

🎁 Benefits

• Base salary range: $160,000 - $200,000 annually
• Annual discretionary bonus based on company performance
• Employee Stock Option Plan
• Medical, Dental, Vision insurance
• HSA (Health Savings Account)
• FSA (Flexible Spending Accounts)