Define and drive the long-term Technical Support vision aligned with CX goals.
Develop and execute strategies to enhance support delivery and scalability.
Lead AI transformation with AI-powered tools to improve resolution time and deflection.
Collaborate with executives to align support with company priorities.
Oversee KPIs and performance metrics for Technical Support.
Build and lead a multi-level Technical Support organization.

🎯 Requirements

Bachelor's in CS/Engineering or equivalent experience.
12+ years in tech, 5+ years in senior leadership.
Proven strategic leadership in technical support environment.
Deep SaaS and customer support domain expertise.
Experience driving AI-driven transformation and automation.
Excellent communication, negotiation, and executive stakeholder management.

🎁 Benefits

Remote-friendly, people-first culture.
Flexible work policies and collaboration.
Opportunity to lead AI-driven CX initiatives.

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