Director - Technical Operations Management

📋 Description

• Lead enterprise-wide initiatives to document, standardize, and continuously improve critical
• Establish governance and best practices for process documentation, operational controls, and
• Identify, prioritize, and drive process improvement opportunities that reduce operational friction
• Partner with Product and Engineering teams to define, prioritize, and deliver automation
• Develop business cases and executive reporting that quantify operational improvements, productivity
• Influence leaders across multiple functions to strengthen operational maturity, improve service

🎯 Requirements

• 15+ years significant experience leading operational excellence, process improvement, business
• Demonstrated success driving cross-functional initiatives and delivering outcomes through influence
• Strong knowledge of process improvement frameworks such as Lean, Six Sigma, BPM, ITIL, or similar
• Experience building business cases, quantifying ROI, and presenting recommendations to senior
• Proven ability to partner with Product and Technology organizations to identify and implement
• Financial services, payments, or other highly regulated industry experience preferred; relevant

🎁 Benefits

• Competitive salary package
• Great career growth and development opportunities in a global organization
• Corporate benefits programme
• Health insurance (medical, dental, vision)
• Retirement savings plan
• Paid time off, holidays, and parental leave