Director, Technical Services EMEA

📋 Description

• Lead EMEA Technical Services strategy; office-based in Dublin.
• Manage EMEA Tech Support teams; ensure 24x7 coverage and outcomes.
• Set regional standards for engagement, handovers, and escalations.
• Own regional CSAT, SLA, backlog and escalation metrics.
• Lead multi-site teams; drive hiring, onboarding, and growth.
• Partner with Customer Advocacy, Escalations Eng, Pro Services, and Sales.

🎯 Requirements

• Bachelor’s degree in CS/Engineering or equivalent experience.
• 15+ years in enterprise technical services with senior leadership.
• Master’s degree advantageous but not required.
• ITIL training/certification preferred.
• 24x7 operations leadership with CSAT/SLA/backlog improvements.
• Hands-on with storage arrays, virtualization, cloud, networking; strong communication.

🎁 Benefits

• Innovation: critical thinking, trailblazers.
• Growth: space to grow; Fortune Best workplaces recognition.
• Team: collaborative, ego-free culture.
• Perks: flexible time off, wellness resources, team events.