Director, Technical Success - SecOps

📋 Description

• Define SecOps Technical Success vision and org in Americas, India, Israel.
• Collaborate with CS leadership to align SecOps goals with strategy.
• Build stakeholder relationships and track customer success goals.
• Oversee strategic account success plans to boost adoption and renewal.
• Address technical challenges and influence product roadmaps.

🎯 Requirements

• Curiosity with AI tools and ability to adopt new tech to improve workflows.
• 8+ years in customer success or related roles, with 5+ years in management.
• Bachelor’s degree in CS/IT/Business or related field.
• Experience managing B2B SaaS customers, preferably in cybersecurity or cloud.
• Strong understanding of security operations, networking, and cloud computing.
• Ability to analyze data to identify trends and forecast customer behavior.

🎁 Benefits

• Various health plans
• Time off for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more