Added
5 minutes ago
Location
Type
Full time
Salary
Upgrade to Premium to se...
Save Job

Related skills

saas ai apis leadership incident management

📋 Description

  • Own end-to-end strategy and outcomes for ClickUp's tech support.
  • Lead, mentor, and scale a global tech support team.
  • Establish KPIs for resolution quality, speed, and CSAT.
  • Bridge Support and Product/Engineering to drive improvements.
  • Drive AI-native scaling and AI-powered workflows.
  • Design escalation and incident management processes.

🎯 Requirements

  • 8+ years in technical support, support engineering, or CX leadership (SaaS).
  • Proven track record building and scaling global tech support teams.
  • Deep experience partnering with Product/Engineering to drive outcomes.
  • AI-native mindset with success using AI tools and automation.
  • Strong technical acumen: APIs, integrations, troubleshooting.
  • Data-driven leader using metrics to inform strategy and investments.

🎁 Benefits

  • AI-native culture with tooling to scale support.
  • Global, remote-friendly leadership role with impact.
  • Opportunity to shape ClickUp's AI-driven support at scale.
Apply on employer's website
This employer gathers applications via their own applicant tracking system.
You will be redirected to an external application form.
Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Customer Support Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Activate JobCopilot

Related Customer Support Jobs

See more Customer Support jobs →