Director, User Services

📋 Description

• Lead global end-user IT support strategy and vendor management.
• Ensure consistent, high-quality employee support across locations.
• Translate business needs into measurable service requirements and SLAs.
• Drive continual service improvement and customer satisfaction.
• Build relationships with business units to understand needs.
• Oversee IT service delivery and incident management per ITIL.

🎯 Requirements

• Bachelor’s degree in IT, CS, Business, or related field.
• 10+ years IT leadership in end-user services or IT operations.
• 5+ years managing global MSPs or outsourced IT.
• Experience leading global Service Desk and End User Computing.
• Experience with regulated industries (pharma/healthcare) preferred.
• Experience managing distributed teams across regions.

🎁 Benefits

• Celerion values: Integrity, Trust, Teamwork, Respect.
• Equal Opportunity Employer.