Director, UX Research

📋 Description

• Align Product, Design, Engineering, Data and Product Marketing leaders on a shared research agenda
• Connect customer evidence across research, product analytics, Product Marketing and customer-facing
• Lead foundational research, including segmentation, jobs-to-be-done, customer journeys and agency
• Build and run Voice of the Customer programs that synthesize NPS, CSAT, support themes, sales
• Personally lead high-stakes, mixed-methods studies from problem framing through synthesis
• Scale research across teams by training designers and product managers, providing guardrails

🎯 Requirements

• 12+ years of relevant UX research, product research or mixed-methods research experience, including
• Proven experience leading research in complex B2B SaaS, platform or multi-product environments
• A strong body of work that demonstrates research strategy, methodological judgment, clear synthesis
• Expert command of qualitative and quantitative methods, including interviews, field research
• Demonstrated experience leading foundational research that changed product roadmaps or company
• Experience building Voice of the Customer programs and enabling non-researchers to conduct sound