Director, VSL Customer Success

📋 Description

• Lead a cross-functional team across Customer Success, Professional Learning, Product Enablement
• Own end-to-end customer lifecycle from onboarding to expansion with measurable value.
• Develop and scale playbooks, engagement models, and training for diverse K–12 environments.
• Establish health frameworks and metrics for usage, satisfaction, retention, and impact.
• Identify churn risks and lead data-informed mitigation for strategic accounts.
• Serve as strategic advisor to district/state customers and stakeholders.

🎯 Requirements

• Bachelor’s degree or equivalent in K–12 education, education technology, or related field with
• At least 7 years leadership, including remote, cross-functional team management.
• Proven success in large-scale K–12 implementations, professional learning, and customer engagement
• Experience developing customer success strategies across diverse environments with adoption
• Strong customer-facing background with district leaders, administrators, educators relationships.
• Deep understanding of K–12 instructional environments and school/district priorities.

🎁 Benefits

• Remote-first work environment with flexibility and work-life balance.
• Competitive compensation and benefits package; comprehensive role/location-specific benefits.
• Home or remote-office setup reimbursement.
• Opportunities for professional development and career growth.
• Collaborative, inclusive culture focused on meaningful impact in education.
• Mission-driven organization supporting educators, students, and K–12 communities.