Director, Workforce Planning

📋 Description

• Define enterprise workforce strategy: Establish and lead the workforce management vision for
• Lead strategic workforce planning: Oversee long-range and annual planning, including demand
• Establish planning frameworks and KPIs: Develop and govern standardized workforce management
• Manage and develop leadership teams: Oversee workforce planning functions spanning capacity
• Drive cross-functional alignment: Partner with operations, sales, finance, HR, and external vendor
• Advance workforce management technology: Lead the roadmap for workforce management platforms and

🎯 Requirements

• Education: Bachelor's degree in business, operations management, mathematics, statistics, finance
• Professional experience: At least 10 years of experience in workforce management, contact center
• Enterprise workforce planning expertise: Demonstrated experience leading large-scale or enterprise
• Strategic and analytical capabilities: Proven ability to leverage data, analytics, and performance
• Workforce management technology: Working knowledge of workforce management platforms such as
• Leadership and team development: Strong experience leading, coaching, and developing managers and

🎁 Benefits

• Competitive annual base salary: $142,500–$227,600 USD in California, Connecticut, Maryland
• Equity awards: Eligibility for equity compensation, with awards determined by factors such as
• Remote work flexibility: A distributed work model that allows eligible employees to work from a
• Leadership opportunities: The chance to shape enterprise workforce strategy, lead multidisciplinary
• Technology and innovation: Opportunities to advance workforce management practices through
• Professional growth: An environment that encourages continuous learning, career development, and