Dispute Analyst, X Money

📋 Description

• Investigate disputes across P2P, debit/credit card, and ACH channels.
• Assess claims and manage provisional credits with regulatory compliance.
• Collaborate with Fraud, Compliance, and Customer Support to resolve cases.
• Monitor dispute aging and ensure timely filings and communications.

🎯 Requirements

• 3+ years handling disputes involving debit or credit card transactions.
• Strong knowledge of Regulation E, NACHA rules, and card network chargeback guidelines (Visa
• Experience handling consumer disputes end-to-end across multiple payment types (P2P, debit/credit
• Excellent written communication and ability to draft clear case notes and responses.
• Detail-oriented with strong organizational skills and deadline adherence.
• Familiarity with dispute systems, case management platforms, and CRM tools.