Dispute Resolution Specialist

📋 Description

• Communicate with customers and merchants as part of the dispute investigation, resolution
• Thoroughly review and investigate disputes including narratives, contracts, and supporting
• Identify patterns and trends involving potential fraudulent activity or loan servicing issues and
• Prepare detailed investigation narratives that clearly explain the activity, risks, and reasoning
• Partner with key stakeholders to ensure that they are managing the business properly with reference
• Handle incoming cash reconciliations, entry adjustments, identifying and resolving refund

🎯 Requirements

• 3+ years of experience in a customer service role or equivalent role
• Fundamental understanding of billing and collections processes as well as transactions involving
• Outstanding proficiency in written and verbal communication
• Excellent organizational and time management skills
• Strong attention to detail and ability to spot errors or inconsistencies
• Demonstrated creativity in finding solutions quickly in response to customer and business demand

🎁 Benefits

• Great open office space
• Paid time off (PTO)
• 401K matching
• Medical, dental and vision insurance with employer paid options
• Paid parking or platinum pass
• New Hire Training Program