Handle digital document processing and mail-related requests; support inbound/outbound postal and digital mail.
Gather, organize, prepare, and review documents for delivery digitally or via ground shipping.
Prepare postage and shipping labels to meet industry standards.
Use proprietary software to document and track delivery of time-sensitive documents.
Monitor inbound mail channels (physical mail, emails, portals) and categorize files to cases daily.
Collaborate with Intake and Medical Records teams to meet deadlines; partner with internal teams.

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