Added
17 days ago
Location
Type
Full time
Salary
Salary not provided
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Related skills

communication crm customer service microsoft office problem solving

📋 Description

  • Provide empathetic and attentive support to donors, understanding their needs.
  • Manage difficult conversations and de-escalate as needed.
  • Navigate through multiple tools while maintaining effective conversation with donors.
  • Recommend sound solutions based on researched details.
  • Work onsite with flexible availability Monday to Friday 9am-10pm EST and Saturday-Sunday 9am-6pm

🎯 Requirements

  • Minimum of 4 CXC/GCE subjects inclusive of English Language, or U.S. high school diploma or GED.
  • Valid government issued ID, TRN and NIS card.
  • Flexible availability to work any day and any assigned shift weekly, including weekends and public
  • Ability to train and work onsite.
  • Demonstrated ability to perform at a high level supporting high volume of inbound calls.
  • Experience in customer service is an asset and preferred.
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