Donor Care Officer

📋 Description

• Manage donor relationships: Serve as a primary point of contact for donor inquiries by phone and
• Strengthen donor engagement and retention: Acknowledge donations and pledges, follow up on
• Process donations and maintain records: Accurately record donations, pledges, and related
• Maintain data quality and confidentiality: Identify duplicate, incomplete, or inconsistent records
• Prepare donor-care reports: Use Microsoft Excel and donor database reporting tools to organize
• Support campaign tracking and analysis: Monitor campaign-related donor activity, identify trends

🎯 Requirements

• A bachelor's degree is preferred.
• At least two years of experience in fundraising, customer service, or a call center environment
• At least one year of experience using social media platforms and tools, such as Instagram and
• Strong verbal and written communication skills, including a professional, empathetic, and confident
• Experience creating donor impact reports, campaign updates, donor emails, acknowledgments, or
• Strong Microsoft Excel skills, including sorting and filtering data, using formulas, creating pivot

🎁 Benefits

• Competitive salary: Annual compensation ranging from CAD $55,000 to $60,000, depending on
• Potential annual incentives: Additional incentive opportunities may be available.
• Health and wellness support: Access to medical benefits and wellness programs.
• Retirement savings: Employer contributions to a Registered Retirement Savings Plan (RRSP).
• Paid time off: Vacation days, sick days, and family days to support personal well-being and
• Professional development: Access to training, leadership programs, and opportunities for career