Dutch Customer Support Agent

📋 Description

• Act as the first line of contact for our Dutch-speaking community, efficiently resolving incoming
• Handle escalated customer issues and complaints that have been escalated by the L1 agents.
• Collaborate with the frontline support team, providing guidance and knowledge to help them handle
• Diligently monitor for any bugs reported by customers and promptly escalate them to the relevant
• Provide exceptional customer support through Facebook DMs, responding to inquiries, troubleshooting
• Maintain comprehensive and accurate records of escalated cases, including all communication

🎯 Requirements

• 1+ years of experience in Customer Support 2nd level role
• Excellent verbal and written Dutch and English skills
• Great communication and soft skills, allowing you to effectively de-escalate situations
• Analytical skills to handle complex escalations and bug-related issues
• Self-motivated. Can work independently, take ownership of your targets, and come up with innovative
• Team player. Proven track record of working in collaboration with others, friendly, positive, and

🎁 Benefits

• Lunch: On days you work in the office a warm fresh lunch will be provided for you.
• Up to 30 days Work From Anywhere Benefit based on your choice of work arrangement
• 24 days of paid vacation per year + public holidays.
• Travel Allowance, if you live more than 10 KM from the office.
• Company pension plan.
• CF Library