DVM Student Externship - Philadelphia

Added
7 days ago
Type
Full time
Salary
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Related skills

communication monitoring itil incident management ticketing tools

📋 Description

  • Monitor client infrastructure and services
  • Handle alerts and escalate incidents
  • Coordinate with Level 2 and Level 3 support
  • Maintain documentation in ticketing tools

🎯 Requirements

  • Bachelor or higher in Digital Systems/Computer Science or equivalent
  • Good understanding of IT systems (management tools, ticketing tools)
  • Ability to work 24/7 rotational shifts
  • Fluency in English is required
  • Experience in incident management or ITIL concepts (desirable)
  • Effective communication and analytical skills

🚚 Relocation support

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