E-Commerce Customer Support

📋 Description

• Respond promptly and professionally to customer inquiries via email, live chat, phone, and social
• Troubleshoot and resolve product-related issues, order discrepancies, and technical concerns with
• Process returns, refunds, exchanges, and other customer requests while adhering to company policies
• Maintain accurate and detailed customer records in the CRM system and ticketing platform
• Provide product information, recommendations, and guidance to help customers make informed decisions
• Escalate complex or unresolved issues to appropriate departments while keeping customers informed

🎯 Requirements

• 1-2 years of proven experience in customer support, customer service, or a related field
• Excellent written and verbal communication skills in English; additional language proficiency is a
• Strong problem-solving abilities and a customer-focused mindset
• Proficiency with CRM systems, ticketing software, and e-commerce platforms
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
• Demonstrated patience, empathy, and active listening skills