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E-commerce Customer Support Specialist (Zendesk & Shopify)

Customer Support

Added

3 hours ago

Location

🌍 Asia

Type

Full time

Salary

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Related skills

shopify customer support zendesk e-commerce gorgias

Why Job Hunt? Let AI Run Your Business

Describe it — AI builds, launches & grows it.

📋 Description

Manage and clear the high-volume Zendesk email support queue
Process customer order entries
Handle product returns and exchanges
Categorize support tickets by issue for operational analysis

🎯 Requirements

3-5 years experience (mid-level, independent)
Zendesk experience required
Gorgias experience required
Shopify experience required
Loop Returns experience (preferred)
Hardware: USB headset + webcam; PC 1.8GHz, 4GB RAM; 25/10 Mbps

🎁 Benefits

Performance Incentives
Job Security and Stability
Paid Training
Inclusive Culture
Upskilling Opportunities
100% Work-From-Home

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