E-commerce Director

📋 Description

• Own and drive global eCommerce revenue and profitability targets.
• Develop and execute plans for luxury customer acquisition, retention, and loyalty.
• Lead online customer experience with storytelling, personalization, and seamless UX/UI.
• Oversee launches, gifting, segmentation, and merchandising to lift AOV.
• Set and optimize KPIs (CAC, LTV, AOV, conversions) using analytics and CRO.
• Design and manage CRM and retention programs (email/SMS) and post-purchase engagement.

🎯 Requirements

• 5+ years’ experience in strategic eCommerce leadership within luxury or premium consumer brands.
• Proven success managing external contractors and agencies with KPI-driven management.
• Data-driven with strong analytics capabilities, heavy analytics skills, and proven CRO expertise.
• Expertise in premium consumer marketing, segmentation, and retention strategies.
• Exceptional organizational and communication skills, adept at collaborating cross-functionally.
• Experience or familiarity with regulated industries (alcohol/spirits) is preferred.

🎁 Benefits

• Opportunity to lead digital strategy for a rapidly scaling luxury spirits brand.
• Competitive compensation with performance incentives.
• Flexible work arrangements in a dynamic, entrepreneurial environment.
• A collaborative culture focused on innovation, excellence, and growth.