E-Commerce Fulfillment Specialist

📋 Description

• Manage the day-to-day relationship with our 3PL partners, including leading the weekly meeting with
• Monitor daily DTC order flow across 3PL nodes so orders are picked, packed, and shipped within SLA
• Track and resolve fulfillment exceptions, including backorders, mis-picks, damaged inventory, and
• Track and maintain inbound shipments and inventory levels across fulfillment nodes, including
• Coordinate fulfillment readiness for new product launches, including new SKU setup, packaging
• Support kitting and bundle fulfillment by confirming component availability, communicating assembly

🎯 Requirements

• 21 years of age or older at the time of application
• 4+ years of experience in e-commerce operations, fulfillment, logistics, or supply chain
• Experience working directly with 3PL partners in a DTC or e-commerce environment; any product
• Hands-on experience with a WMS or 3PL portal and a DTC order management platform (e.g., Shopify)
• Working proficiency in Excel or Google Sheets (lookups, pivot tables, basic reporting)
• Availability to respond to urgent business matters outside standard business hours when necessary

🎁 Benefits

• Unlimited Paid Time Off
• Paid sick leave in accordance with state and local laws
• Healthcare coverage: up to 90% company contribution for employees and 25% for dependents
• Voluntary vision, dental, and accidental plans
• 401(k) with up to 4% company match, free financial coaching, student loan match support, and 529
• 12 weeks of paid Equal Parental Leave, $500 Baby Bonding Bucks, and a sustainable baby gift