Early Interest - Customer Success Manager GSA, London

📋 Description

• Own and grow a portfolio of global enterprise customers across Meta, TikTok, YouTube, and Google
• Drive customer success by increasing adoption, improving efficiency and performance, and supporting
• Translate customer objectives into clear success plans, platform strategies, and measurable outcomes
• Lead strategic conversations including QBRs, roadmap discussions, and growth or expansion
• Partner with Product, Engineering, Client Partners, Creative Services, and Product Marketing to
• Bring practical knowledge of digital advertising, platform best practices, and Smartly's products

🎯 Requirements

• Minimum 4+ years of experience in digital marketing, including paid social and Google platforms
• Experience managing enterprise-level customers and delivering measurable business impact
• Strong understanding of the digital advertising ecosystem, including Meta, TikTok, YouTube, Google
• Confidence working through technical challenges and partnering with technical teams
• Ability to turn complex customer objectives into clear strategies that drive adoption, retention
• Strong communication skills and confidence working with stakeholders at all levels, including

🎁 Benefits

• Inclusive Global Culture: Join a team of over 750 Smartlies, representing more than 60
• Global Impact: Contribute to a company making a global impact, directly influencing customers'
• Focus on Wellbeing: Healthcare packages, mental health services, paid holidays, and family leave
• Comprehensive Rewards: Equity options, performance-based rewards, competitive compensation, and
• Flexible Hybrid Workplace: Hybrid work model balancing office collaboration with remote work, plus