eCOA Senior Technical Consultant

📋 Description

• Provide technical support for eCOA studies during the maintenance phase.
• Investigate and resolve technical questions, incidents, and escalations.
• Analyze system behavior, data, and integrations to identify root causes.
• Serve as a technical escalation point for eCOA-related issues.
• Collaborate with Project Managers, Customer Care, Product, Development, Quality, and Integration
• Support issues related to questionnaires, schedules, devices, applications, notifications, and data

🎯 Requirements

• Bachelor’s degree or equivalent experience.
• Experience in technical support, customer support, software operations, or issue resolution.
• Strong troubleshooting and analytical skills.
• Ability to understand technical systems, workflows, and data.
• Excellent written and verbal communication skills in English.
• Strong organizational and time-management skills.

🎁 Benefits

• We are aware that an individual(s) are fraudulently representing themselves as Suvoda recruiters...
• Policy on Equal Employment Opportunity and non-discrimination.
• California resident information notice (if applicable).