Education Customer Care Supervisor

📋 Description

• Lead and develop a multi-function customer care team (service, transactions, collections)
• Manage day-to-day delivery against SLAs, KPIs, quality, and regulatory requirements
• Mentor staff; conduct 1:1s, performance reviews; manage underperformance
• Prioritize work, queue management, and workforce planning
• Ensure compliant processing of transactions and collections
• Identify trends, escalations, and drive process improvements

🎯 Requirements

• High School Diploma or equivalent
• 2+ years leading client-facing, high-volume teams
• Proven SLA-driven customer support leadership
• Data-driven decision making and strong stakeholder management
• Excellent communication and problem-solving skills
• Experience with international payments or education sector preferred

🎁 Benefits

• Market-competitive salary
• Global growth and development opportunities
• Hybrid schedule: 2 days in office (Tue mandatory)
• Generous health, disability, and life insurance
• Paid holidays, time off, and life-event leave
• Shift: Mon–Fri, 7:00am–4:00pm