Email Operations Principal

📋 Description

• Manage IP pool strategy, allocation, and capacity planning
• Analyze performance metrics to improve operational health
• Own high-scale technical escalations and customer setup challenges
• Develop email best practices and compliance guidelines
• Partner with internal teams to influence roadmap and strategy
• Build scalable operational frameworks and playbooks

🎯 Requirements

• 5-7+ years in operational or technical customer-facing role
• Strong knowledge of email systems and messaging infrastructure
• Exceptional communication and stakeholder management skills
• Highly analytical and data-driven mindset
• Proven ability to drive process improvements
• Hands-on with strong ownership and accountability

🎁 Benefits

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive medical, dental, vision, life, disability benefits
• Family services including fertility benefits and parental leave
• Professional development with career pathing and learning stipend