Email Operations Specialist

📋 Description

• Configure customer email channel capabilities for new and existing clients
• Manage client IP pools to ensure timely IP assignments and setup times
• Manage your ticket queue for turnover and completion of setups
• Stay current on email best practices and functions
• Act as main contact for customers, partners, and coworkers on setups
• Collaborate with Sales, Product, and GSS for program logistics

🎯 Requirements

• 1-3 years in an operational role with a SaaS or marketing automation product
• Excellent communication; able to influence multiple stakeholders
• Hands-on, detail-oriented with a completer-finisher mindset
• Familiarity with email systems and best practices
• Analytical mindset; ability to measure progress with data
• Bonus: Braze ecosystem; SparkPost/SendGrid; Looker/Tray.io

🎁 Benefits

• Flexible paid time off
• Medical, dental, vision, life, and disability coverage
• Fertility benefits and equal paid parental leave
• Career development with pathway, learning platforms, yearly stipend
• Hybrid work model with in-office experience
• ERGs, volunteering, donation matching, and Great Place to Work recognition