Embedded Technical Account Manager - El Paso 911 District HQ

📋 Description

• Own the day-to-day relationship with the key Axon customer to build a strategic partnership.
• Serve as the primary technical and business contact; deliver best practices.
• Partner with cross-functional teams to influence product roadmaps.
• Wear multiple hats—project manager, product expert, and consultant.
• Remove obstacles creatively, adapting to changing circumstances.
• Ensure customer confidence and satisfaction in high-pressure situations.

🎯 Requirements

• Bachelor's degree or equivalent work experience
• 3+ years with major city, enterprise, or similarly complex customers
• Proven track record managing customer relationships and technical projects
• Experience with project management and product deployment
• Understanding of SaaS, cloud, virtualization, and storage
• Knowledge of routing, switching, WiFi, telecom, and internet technologies
• Ability to articulate technical concepts to varied audiences
• Excellent interpersonal skills and communication

🎁 Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness programs
• Emotional and Mental Wellness support
• Learning and Development programs
• Snacks in our offices