EMEA Technical Support Engineer

📋 Description

• Be the go-to escalation point for technical support inquiries, diagnosing issues across customer
• Work with engineering, operations, documentation, and product teams to resolve bugs and advocate
• Partner with Deployed Engineering to support critical enterprise customers.
• Build and refine internal tooling, diagnostics, and runbooks for complex issue triage.
• Lead post-mortems for critical incidents and feed learnings back into product and documentation.
• Help refine KPIs for support health (MTTR, CSAT, bug recurrence) and drive continuous improvement.

🎯 Requirements

• 4+ years in technical support, solutions engineering, or SRE roles in deeply technical B2B
• Expert troubleshooting skills across APIs, SDKs, distributed systems, and cloud-native stacks.
• Programming experience with Python; TypeScript is a bonus.
• Hands-on knowledge of Kubernetes and Docker.
• Comfort working with logs, traces, and metrics in Datadog, and 3rd-party integrations such as
• Experience supporting enterprise customers and collaborating with engineering on complex

🎁 Benefits

• Competitive salary and equity stake for role and stage of company.
• Annual salary range: £80,000 - £110,000.
• Medical, dental, and vision coverage.
• Flexible vacation.
• 401(k) plan.
• Meals on in-office days in the US and more.